26 April, 2021

All About Top Quality 1z0-1003-20 Free Samples

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Total 132 questions Full Exam Access

Question 1

Which two statements are correct regarding the characteristics of an SLA window?

An SLA window indicates when an activity should be completed.

An SLA window indicates how long an activity should take to complete.

An SLA window indicates that there is enough time available within it to perform an activity.

An SLA window indicates when an activity should start.

Question 2

A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?

Password must contain upper and lowercase letters.

Password must contain special symbols.

Password must differ from old password.

Password must not contain more than X characters.

Password must not contain personal details.

Password must contain letters.

Question 3

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

Enable the 'Allow activity move via chat" for the "Technician" User Type.

Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

Enable the "Allow inventory move via chat" for the "Technician" User Type.

Question 4

Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked. Identify the correct setup for the link template.

Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Question 5

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.

Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.

Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.

Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

Question 6

Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?

Assign all work zones at the parent level in the Resource Tree.

Create a single work zone with no work zone keys and assign it to all resources

Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.

Deselect "work zone support" in the routing plan configuration screen for all routing plans.

Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.

Question 7

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?

The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A'.

Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Question 8

Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?

It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.

While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.

Daily Extract and BICS channel configurations for a specific data set must contain the same fields.

A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.

It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.

Question 9

Which two default attributes serve as stand-alone keys for work zones?

Service Code

Completion Code

Fault code

Zip code

Travel area

City

Question 10

Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with a manually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

The activity duration is set as 30 minutes when no learned statistics are available.

The activity duration is set as 30 minutes.

The activity duration is set as 30 minutes when learned statistics are available.

The activity duration is set as 48 minutes.

The activity duration is set as 48 minutes when no learned statistics are available.

The activity duration is set as 48 minutes when learned statistics are available

Question 11

A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?

Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.

Question 12

A customer is using the following within the "get_capacity" request of the SOAP Capacity API.
2017-05-10
2017-05-15
general
Given the body of the request, which statement is true regarding the dates that will be returned in the response?

The customer will obtain results for dates May 10th and May 15th.

The customer will obtain results for dates between May 10th and May 15th, both inclusive.

Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th.

The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Question 13

Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

Add a shift to a resource's calendar.

Add working time to a resource's calendar.

Add a work schedule to a resource's calendar.

Add a shift override to a resource's calendar.

Question 14

Which two customer requirements are solved using work skills?

Activity assignments result in the least amount of travel time possible.

Field resources are assigned certain activities based on the level of tenure they have at the company.

Activity assignments do not result in overtime.

Activities that have building access restrictions are only routed to resources that have access to the building.

Question 15

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?

'send_request'

'change_activity'

'create_request'

'create_activity'

Question 16

A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?

Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.

Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai

Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

Question 17

Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

"Allow creation in buckets" and "Allow move between resources"

"Allow to create from incoming interface" and "Support of preferred resources"

"Allow to create from incoming interface" and "Allow move between resources"

"Allow Mass Activities" and "Support of preferred resources"

Question 18

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.

Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.

Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

Question 19

Which two statements are true regarding managing inventory in OFSC?

Resources can share inventory when using OFSC Collaboration.

The only inventory pools are "customer", "resource", and "installed".

Inventory can be added to a bucket on the Resource Tree and shared among all child resources.

Resources can share inventory when they are working as a team.

Question 20

A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM. They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required to meet this requirement?

Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot".

Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket"

Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket".

Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue

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Total 132 questions Full Exam Access