28 December, 2019

[Dec-2019-25] Replace 810-440 Q&A

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Total 228 questions Full Exam Access

Question 1

When you seek customer support for an action, which framework can be used to plan influential communication?

stakeholder analysis matrix

seven elements

principled negotiation

business model canvas

Question 2

Which goal of the Cisco business architect in a business architecture engagement is true?

Lead post-sales technical support

Gain experience in developing low-level designs.

Convey Cisco relevancy to business capabilities and solutions.

Provide Cisco specific technology solutions.

Question 3

Which framework can give the best insight and visual flow into how a customer's functions work together, to go from parts inventory through shipped product?

business model canvas

porters value chain

critical success factor

organization chart

Question 4

How can a customer determine which activities create more value and competitive advantage for his organization?

Identifying the least complex activities

Analyzing their business context and industry vertical

Looking for business outcomes that span the value chain

Defining the right KPIs for each activity

Question 5

Which option describers Return on Investment (ROI)?

a percentage of dividing net return from a technology solution by the cost of that technology solution

a percentage of dividing total investment from a technology solution by the cost of that technology solution

a percentage of dividing net return from a technology solution by the margin of that technology solution

a percentage of dividing present value from a technology solution by the cost of that technology solution

Question 6

Which two are true of closed QUESTION NO:s? (Choose two.)

Closed QUESTION NO:s are used to retrieve facts.

Respondents can answer closed QUESTION NO:s more quickly because they seek a limited amount of detail.

Closed QUESTION NO:s are used to retrieve opinions.

Closed QUESTION NO:s are used to make decisions based on the data in a report.

Closed QUESTION NO:s are excellent for workshops where you need people to come to a consensus about a design decision.

Question 7

When making good use of best practices or scenarios during the selling process, what is the most effective way to present these?

Use cases relevant to the customer

Business cases used previously

Customer briefing documents

Customer benefits statements

Question 8

When return on investment is expressed in a business outcomes story, which set of factors should be included?

financial benefits, overall business impact, length of time to realize benefits

cost savings v

today, speed to market, time to implement

financial benefits, speed to market, competitor revenue displaced

cost savings, length of time to implement, number of Cisco offerings

Question 9

Which option is the main benefit of the Internet of Everything?

makes better use of legacy investments

brings improvements to businesses and people

discrete focus on top industries health and finance

compensates for errors in business process design

Question 10

Which discipline covers analyzing stakeholder expectations and their approach and posture towards technology?

Stakeholder Relationship

Neurolinguistics Programming

Stakeholder Management

Customer Relationship Management

Question 11

Which option is most likely to improve interactions with customers?

Understand their communication style.

Understand the goals of their team.

Learn their personal interests.

Know the time available to present the solution.

Question 12

You are an account manager and your account asks you to help them identify the capabilities they need to develop to enable them to deliver services faster. Who do you engage to work with the customer?

Cisco product business unit

technical solutions architect

systems engineer

business architect

Question 13

Business architects must be skilled within Enterprise architecture. Which list of Enterprise architecture domains must business architects fully understand?

business, data center, collaboration, and network architecture.

security, data center, collaboration, and network architecture.

business, data, application, collaboration, and network architecture.

strategic, data, application, and network architecture.

Question 14

Which connection would be used to describe ads that a smartphone sends as a person walks around a retail store?

machine-to-machine

business-to-consumer

machine-to-person

sensor-to-device

Question 15

Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes?

Using Next Generation IT to increase service qualit

Also, reducing risk, complexity and costs

Refining, enriching or developing & enabling new business processes, new markets, and customer interactions

Taking advantage of new technology to increase business relevance

Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users

Question 16

Which three areas are covered by the Business Model Canvas in order to understand the customer's business context? (Choose three.)

Customer Relationships

Development Plan

Value Proposition

Revenue Streams

Key Policies

Analysis

Question 17

IP addressing can be assigned in either a static or dynamic method. Which two devices would likely be assigned dynamic IP addresses? (Choose two.)

email server

IP phone network

printer

personal laptop

switch

Question 18

Which option must you know when you plan to negotiate or reach agreement?

underlying Interests of the stakeholders

timing for decision on purchases

the customer budget

Cisco offerings

Question 19

Which one of the following solutions enable business outcomes in the financial industry?

Multilayer Switching

Remote Expert

Plant Floor Control Network

Internet of Everything

Medianet

Question 20

What should sales professionals do to ensure that business outcomes support what the customer brings to the market?

Make a list of the CSFs and KPIs of the organization.

Interview the different stakeholders and confirm with them.

Understand the customer\'s services portfolio.

Understand the customer\'s value proposition.

Question 21

Which tasks is Information Technology Infrastructure Library® most commonly used for within an enterprise?

to create business outcomes for IT

to create network designs

to define leadership styles within IT

to establish service management practices

Question 22

Which option is a key concept of the unique Cisco sales approach?

Add as many new Cisco technologies to the solution that meet customer needs.

Start driving outcomes for customers, and go beyond selling and implementing technology solutions.

Put together the most logical set of services for the customer.

Engage in dialog about customer needs and new technologies.

Question 23

What is one benefit of using Porter's Value Chain?

To establish a framework for increasing revenue in the customer business and under project management control.

To define the way the customer business affects the value to their solutions and services.

To explain the competitive advantage of the customer business by comparing certain factors available to them.

To help understand how different facets of the customer business affect their value proposition.

Question 24

Which value of enterprise architecture is true?

They describe the arrangement of products to deliver a business outcome.

They describe how business outcomes are defined.

They provide an overall view of a given problem.

They outline how business priorities are reached.

Question 25

Which three options are factors or components that must be considered when dealing with a business value proposition? (Choose three.)

Technological Development

Key Performance Indicators

Firm Infrastructure

Capital Expenditures

Human Resource Management

Operating Expenses

Question 26

Which advantage is gained from engaging with senior IT and LoB leadership of the Cisco Business Architecture approach?

to describe the latest product features offered

to position technology

to demonstrate the latest product features

to gain an understanding of their business

Question 27

Which two descriptions of the customer journey are true? (Choose two.)

The customer journey has eight phases to deliver business outcomes.

It spans the spectrum from business vision to value realization.

It is a business-centric view of the customer business.

It is an IT-centric view of their business needs.

It starts with the customer’s technology vision.

Question 28

What impact on business can cloud technologies provide?

Reducing travel expenses and enhancing productivity

Reducing application\'s response time to streamline transactions and getting better customer and employee satisfaction

Reducing project risk

Improving green brand awareness

Question 29

Which two QUESTION NO:s are used during high level outcome selling? (Choose two.)

What are the technical restrictions of business?

How is progress v

outcomes measured?

How does talent architecture influence the definition of business outcomes?

How are the goals of top executives achieved?

What capabilities are needed to achieve the outcomes?

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Total 228 questions Full Exam Access