16 January, 2024

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Total 44 questions Full Exam Access

Question 1

If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

When the HR plugins are installed, the necessary HR roles are added to the Admin role.

The roles were manually granted by a ServiceNow security user.

The Admin will always have access to all HR tables and data.

The roles were manually granted by an HR Admin.

Question 2

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

Article Versions related list

Knowledge feedback related list

Affected Products related list

Translated Versions related list

Question 3

When a Guided Setup task is marked as complete, how can it be reopened?

Closed tasks cannot be reopened

Click the Mark as Incomplete button

Submit a request in HI

Restart the Guided Setup entirely

Question 4

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Contextual Search configuration

HR Service configuration

HR Criteria configuration

Knowledge Management configuration

Question 5

Which of the following are examples of HR application scopes? (Choose four.)

Human Resources: COE

Human Resources: Core

Human Resources: Knowledge

Human Resources: Integrations

Human Resources: Lifecycle Events

Human Resources: Global

Human Resources: Service Portal

Question 6

What method needs to be invoked from MatchingRuleProcessor class?

processAndGetCandidates

processAndGetUsers

processAndGelList

processAndGetArray

Question 7

When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

Form [sys_ui_form]

Metric Result [asmt_metric_result]

Question Answer [question_answer]

HR Case [sn_hr_core_case]

Question 8

Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Both are required.

Only HR Profile table is required in HR.

Neither are required.

Only the User table is required in HR.

Question 9

If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

read and contribute articles

read articles, but not contribute

can neither read nor contribute articles

contribute, but not read articles

Question 10

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

Question 11

If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

Checklist

Fulfiller Instructions

Lifecycle Event type

Record Producer

Question 12

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

HR Service and HR Template.

HR Service, HR Template, and Record Producer.

HR Service.

HR Service, HR Template, Record Producer, and Lifecycle event type.

Question 13

What types of HR Document templates may be created in ServiceNow? (Choose two.)

Document Templates

Word document templates

PDF document templates

Text document templates

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Total 44 questions Full Exam Access