01 February, 2020

[Jan-2020-30] Up To The Immediate Present 500-051 Secret

It is more faster and easier to pass the Cisco 500-051 exam by using Refined Cisco Unified Communications Contact Center Express Implementation - UCCX questuins and answers. Immediate access to the Rebirth 500-051 Exam and find the same core area 500-051 questions with professionally verified answers, then PASS your exam with a high score now.

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Total 50 questions Full Exam Access

Question 1

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?

120

190

Question 2

What does it mean for a variable in the Application Editor to be defined as a parameter?

The variable can be used to pass data to and from subflows.

The value for that variable can be supplied via Application Configuration in Application Administration.

The value for that variable is defined by the calling application.

The variable can be used in conditional steps.

The variable can be used to pass data to and from VoiceXML applications.

Question 3

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

Contact Service Queue

Skill Groups

Resource Groups

competence levels

Question 4

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

number of silent-monitoring and remote-monitoring sessions

bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

number of historical reporting sessions

bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

number of ASR and TTS ports

bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Question 5

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

DNS server

NTP server

SMTP server

CUCM server

Question 6

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Agent Name

WrapUp Time

Service Level

Overflow CSQ

Automatic Work

CCX Application

Question 7

Which two resource selection criteria are available for a chat Contact Service Queue?
(Choose two.)

Longest available

Least skilled

Most handled contacts

Most skilled

Question 8

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

30 outbound IVR ports

15 agent seats

gateway

router

Question 9

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

partial service

out of service

shutdown

not configured

Question 10

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

Assign a contact list to a CSQ.

Assign a contact list to a workflow group.

Assign an SME to a contact list.

Assign a contact list to a skill.

Assign an SME to a CSQ.

Question 11

Which three tasks can an agent perform using email? (Choose three.)

save the response as a draft

send the response to the supervisor for review

transfer the email to another CSQ

transfer the email to another agent

mark the email as urgent

mark the email as junk

Question 12

Which interface is used to configure debug parameters for log files?

Datastore Control Center

trace configuration

system parameters

Control Center

Question 13

Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

Cisco Solution Expert Tool

Cisco Unified CCX Sizing Tool

Cisco Unified Expert Advisor Tool

Cisco Unified Communications Sizing Tool

Question 14

What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

2 ms

10 ms

50 ms

80 ms

Question 15

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

Create URL Document

Write Document

Cache Document

Send Http Response

Question 16

What is the maximum number of agent web chat sessions that is supported on the highest class server?

100

Question 17

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

hostname

IP address

gateway address

physical MAC

Cisco Unified CCX version

Question 18

What information from the first node is used as the secret key during second node installation?

administrator password

application user password

security password

IP address

Question 19

What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?

150

300

400

Question 20

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

Plot and view performance data.

Monitor the replication status of historical data store.

Monitor the Cisco Unified CCX CTI port status and take corrective action.

Download log files from Cisco Unified CCX nodes.

Check the number of active calls in the Cisco Unified CCX system.

Monitor the WAN link status.

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Total 50 questions Full Exam Access