24 November, 2024

Latest Salesforce Certified Experience Cloud Consultant (SU21) Experience-Cloud-Consultant Practice Question

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Total 128 questions Full Exam Access

Question 1

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?

Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.

Create a permission set with ‘’ Allow standard external profiles’ check assign to all external users.

Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login’ set to True.

Customer Community Plus Login Experience license need to be used.

Question 2

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

Lightning Bolts can be distributed and reused.

Lightning Bolts can help reduce implementation time.

Lightning Bolts can help minimize licensing and provisioning cost.

Lightning Bolts can help organize, manage, and reuse digital content.

Question 3

Ursa Major Solar would like the navigation menu in the customer portal to be vertical. Which two options make this possible?
Choose 2 answers

Edit the default navigation

Download an app from AppExchange

Fix the header’s Position.

Write custom code

Question 4

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? Choose 2 answers

Public Site Connect

Document Library Model (DLM)

Guest user and public access settings

Content Delivery Network

Question 5

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers

Create Lead Record Types for Lead Distribution.

Enable “Lead Sharing" in Digital Experience settings.

Create a separate channel for partners in PRM Workspaces.

Create Page Layouts far Lead Distribution.

Question 6

Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers

Channel Account

Customer Community Plus

Commerce Portal

External Apps

Question 7

Ursa Major Solar has a customer portal where both customers and employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.
Which functionality should the Experience Cloud manager use to achieve this?

Themes

Templates

CMS Connect a

Branding Sets

Question 8

Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?

Customer Account Portal

Help Center

Partner Central

Build Your Own

Question 9

Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?

The external sharing model should be updated so that the Account object is private but the Contact object remains public only

Sharing rules should be configured open each object to give Read Only access to experience Cloud users.

The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.

The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

Question 10

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

Mark old topics as Inactive and assign articles to the new active topics.

Merge similar topics in Content Management.

Delete existing topics and assign articles to newly created topics.

Keep existing topics and reassign articles to newly created topics.

Question 11

Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?

Developer Console

Compact Header Properties

Rich Content Editor

CMS Connect

Question 12

Which step denotes the completion of an Experience Cloud site setup?

Setting up SSO

Activating the site

Assigning roes to users

Assigning profiles to users

Question 13

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reason causing this issue? Choose 2 answers

The Salesforce Administrator is not assigned a role in Salesforce.

The Salesforce Administrator is not a member of the Partner Community

The account record associated with the contact record is not enabled as a partner.

The Salesforce administrator is not marked as a delegated administrator on the partner account.

Question 14

To which three objects can the Partner Super User access be applied? Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

Question 15

Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access? Choose 3 answers

Guest user external organization-wide default are always set to Private.

Guest user can’t access records via manual sharing

Guest user can’t records via manual existing records

Guest user can’t be members of public groups or queues.

Guest user external organization-wide defaults are always set to Public.

Question 16

Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites? Choose 3 answers

Page View by Salesforce Object

Search Activity

User Login History Option

Number of Case Created by user

Contact Support page Activity

Question 17

Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Experience Tracker

Customer Insights

Community View

Einstein Customer

Question 18

Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

Partner Central

Help Center

Customer Account Portal

Customer Service

Question 19

How can Sharing Sets be used to share records with Customer Community users?

Create one Sharing Set and add the objects to share in the Sharing Set.

Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.

Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

Create one Set per object and add the Customer Community profiles to each Sharing Set.

Question 20

A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?

Ensure that both the notify and freeze actions for all site rate rules are implemented.

Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.

Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.

Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

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Total 128 questions Full Exam Access