16 October, 2019

Precise Salesforce CRT-251 Free Samples

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Total 64 questions Full Exam Access

Question 1

Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)

Create scheduled dashboard to be sent weekly to all stakeholders.

Ensure the project key performance indicators are profitable.

Acquire the client stakeholder’s key performance indicators.

Establish a stakeholder committee and meeting schedule.

Question 2

Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base. With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? Choose three answers.

Type of training delivered

Sales rep quota targets

Management communications

Maintenance release schedule

Training in local language

Question 3

Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?

Lightning Platform

Salesforce Mobile Sites

Lightning Components

Customer Community

Question 4

Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process.
How should the relationship between the various elements of the sales process be defined to meet these requirements?

Map sales probability values to forecast categories; assign sales stages accurate percentages.

Map forecast probability to opportunity probability; assign appropriate sales stage.

Map appropriate sales stage to opportunity stage; assign accurate forecast probability.

Map opportunity stages to forecast categories; assign accurate probability to each stage.

Question 5

Universal Containers wants to track the campaigns that influence won opportunities.
Which two actions should a consultant recommend to meet this requirement using standard functionality? Choose two answers.

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.

Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that fails before the opportunity close date.

Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.

Question 6

Universal Containers wants to improve sales productivity in inside sales and is has been advised to consider Salesforce Console for Sales.
Which two use cases justify this recommendation? (Choose two.)

Need to add notes quickly while talking to the client.

Need to view the caller ID on screen and quickly make calls with one click.

Need to prioritize search results for contacts and opportunities.

Need to chat with customers in real time with Chatter.

Question 7

Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers’ sales team?

Salesforce Mobile app

SalesforceA App

Custom hybrid App

Salesforce Touch App

Question 8

What is the recommended approach to relate a Person Account to another Account?

Add the Person Account to the Contact Roles.

Add the Person Account to the Account owner’s default team.

Add the Person Account to the Partners Related List.

Add the Person Account to the Account Team.

Question 9

Universal Containers has automated the process of creating new account records in Salesforce. All accounts records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?

Set the organization-wide defaults for accounts to public read/write.

Contact Salesforce support to add an index to the account object.

Ensure that the generic user has the Modify All Data permission.

Ensure that the generic user has NOT been assigned to a role.

Question 10

Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. Which two solutions should a consultant recommend to help product managers engage in sales deals? Choose two answers.

Create a Chatter group to share product information with the sales team, product managers, and customers.

Use Process Builder to create a chatter post.

Use an assignment to notify product managers when opportunities are updated.

Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.

Question 11

Universal Containers has a private sharing model and wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team.
How can the documents be shard efficiently and securely?

The documents should be uploaded to Salesforce Files and shared with the field sales organization.

The documents should be emailed to the sales team on the opportunity record.

The documents should be uploaded to Salesforce Files from the opportunity record.

The documents should be uploaded to a library that is shared with the field sales organization.

Question 12

Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy. Which solution should a consultant recommend to meet this requirement?

Use Apex to update a custom field on the parent account with the total value of open opportunities form the child accounts.

Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.

Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.

Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.

Question 13

Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?

Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two field for conversio

Use a trigger to update the Contact field with the Account value.

Create a custom field on the Lead and Account object

Create a custom formula field on the Contact object to pull the value from the Account object.

Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversio

Create a custom formula field on the Contact object to pull value form the Account object.

Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversio

Create a custom formula field on the Account object to pull value form the Contact object.

Question 14

Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? Choose two answers.

Number of reports exported to Excel for analysis

Number of neglected opportunities over time by role

Completeness of records entered into the new system

Overall effectiveness of mass email campaigns

Question 15

Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on an opportunity.
Which solution should a consultant recommend to facilitate the collaboration of the lead sales representative and team members?

Create public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.

Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members.

Configure default opportunity teams for all lead sales representatives with team selling enabled.

Enable Chatter to have the lead sales representative facilitate collaboration through sales team swarming.

Question 16

The marketing department at Universal Containers is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its communication materials can be migrated as well. What should a consultant recommend to migrate the marketing department’s email templates?

Enable Email-to-Close and use the Import Wizard.

Create an email template change set or use the Lighting Platform.

Manually recreate the email and mail merge templates in Salesforce.

Enable Email to Salesforce before sending email templates to Salesforce.

Question 17

The members of an opportunity team at Universal Containers are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with the active quote. How can the sales engineer identify the opportunity’s active quote?

Reference the last modified date on the quotes.

Reference the synced quote field on the opportunity record.

Reference synced quote history on the opportunity.

Follow the opportunities’ quotes in Chatter.

Question 18

Universal Containers wants to prevent sales users form modifying certain opportunity fields when the sales stage has reached Negotiation/Review. However, sales directors must be able to edit these opportunity fields in case last minute updates are required.
Which solution should a consultant recommend?

Modify the profile for sales directors to enable the “Modify All” object permission for opportunities.

Change the field-level security for sales representatives to restrict field access based on the sales stage.

Create a validation rule to enforce field access based on the sales stage and a custom permission.

Create a workflow rule to enable field access for sales directors based on the sales stage.

Question 19

Universal Containers has a customer base that includes both individual consumers and businesses. The company has implemented Person Accounts in Salesforce and has a custom object for “Policies” that needs to relate to both Person Accounts and business accounts.
What is the minimum configuration on the policy custom object needed to meet this requirement?

Create a contact lookup field and an account lookup field.

Create a master-detail account relationship.

Create a custom contact lookup field.

Create a master-detail contact relationship.

Question 20

The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?

Download and install a Salesforce universal connector for their smartphones and computers.

Download and install the Salesforce for Outlook connector on their smartphones and computers.

Forward emails using their Email-to-Salesforce email address from their smartphones and computers.

Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.

Question 21

Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud. What should a consultant recommend to ensure a successful implementation?

Review the current system with all levels of users to understand their requirements.

Review the current system with executive management to understand their requirements.

Review the current system with IT management to understand their requirements.

Review the current system and configure Sales Cloud to work in the same way.

Question 22

Universal Containers allows its sales representatives to negotiate up to a 5% discount for their opportunities. Discounts greater than 5% must be sent to their Regional Sales Manager (RSM) to approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.
Which approach would satisfy these requirements?

Configure an approval process for the RSM and a workflow rule for the RVP.

Create two approval processes, one for the RSM and one for the RVP.

Create the two-step approval process for the RSM and RVP as approvers.

Configure a workflow approval task and email to notify the RSM and RVP.

Question 23

Universal Containers has a private sharing model for accounts and opportunities. Each sales representative is assigned to work with a desiccated sales engineer. The sales engineer will need access to their assigned sales representatives’ accounts and opportunities.
What should a consultant recommend to meet this requirement?

Have the sales representatives manually share the accounts and opportunities with their assigned sales engineers.

Create criteria-based sharing rules to share the accounts and opportunities with sales engineer.

Enable account teams selling and have each sales representative configure their default teams.

Create a trigger to add the sales engineers to their sales representatives’ account and opportunity teams.

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Total 64 questions Full Exam Access