23 April, 2021

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Total 132 questions Full Exam Access

Question 1

A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

Activity duration overrides can only be started or stopped manually within the OFSC Core Application.

Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.

OFSC will begin updating statistically learned values from reported field activities once the override has stopped.

An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

Question 2

Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze
On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.

Set a condition within the VoD Service Trial property to limit visibility.

Use a regular expression to limit valid entries to "Gold" only.

Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.

Question 3

Which statement is correct regarding Time Slots?

is a configured interval that defines when an activity has to be started

is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine

is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine

is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

Question 4

Which statement is true regarding Travel Areas in OFSC?

Travel Areas define a company's serviceable geography and are made up of groups of work zones.

A Travel Area can be assigned to a bucket or a resource.

Travel between work zones within different Travel Areas will not be calculated for statistical use.

A given work zone can be assigned to multiple Travel Areas.

Statistics are calculated using the travels between Travel Areas.

Question 5

Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?

In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.

In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".

In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".

In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Question 6

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which element within a Smart Location API "set_position" request would be correct?

Question 7

A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility. They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?

Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.

Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.

Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API".

Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option

Question 8

Which statement is correct regarding the capabilities of 'reoptimization' within an Oracle Field Service Cloud (OFSC) routing plan?

Reoptimization can be enabled for manual, once-a-day, recurrent, immediate and sequential routing plan

'Minimize summary travel1 is one of the selectable goals within the Reoptimization section of a routing plan.

In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes.

Reoptimization filters are used to specify the costs of not assigning certain types of activities as well as lateness tolerances.

Question 9

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed.

Daily Extracts can be configured to be available in either XML, CSV or HTML format.

The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

Question 10

An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?

the ability to set travel optimization goals either based on time or distance

the ability to set travel optimization goals either based on cost or resource utilization

the ability to set travel optimization goals based on current traffic data

the ability to set travel optimization goals based on predicted traffic data

Question 11

Which two statement are correct regarding activity assignment via Collaboration?

An activity dragged and dropped into a Collaboration chat with a resource must be accepted by thatresource in Oer for it to be assigned.

An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

Question 12

What is the significance of the order of the activity filters within the Filters sections of the routing plan?

The higher in the list, the higher the priority routing considers activities matching that filter's criteria.

The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

The lower in the list, the higher the priority routing considers activities matching that filter's criteria.

The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activit

Routing uses the fust matching filter and ignores the rest.

Question 13

A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.

Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource Type configuration screen.

Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.

Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.

Question 14

Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?

It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.

It ensures that the same activity durations for resources of this type will be applied to all Activity Types.

It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.

It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.

Question 15

Which two statements are correct regarding String and Integer property types?

Both property types can contain alphanumeric characters and punctuation.

Both property types can contain Geolocation elements.

Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses.

Both property types can include regular expressions.

Question 16

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.

Under Business Rules, enable "Allow closing booking on work zone level".

Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Question 17

Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?

The team gets the total sum of work skill levels of just one of the team members.

The team gets the maximal work skill level of all the team members.

The team gets the total sum of work skill levels of all the team members.

The assigned work skill assigned to a member does not affect the skills of the team.

Question 18

Your customer wants to update technician inventory using the Inbound API using the following:
1Z0-1003-20 dumps exhibit

Given the node of this request, which two statements are correct?

Any existing inventory not listed in the body of the request will be deleted

Required inventory can be specified

Only serialized inventory will be updated.

Customer inventory will be updated

Only inventory in a technician's pool will be affected

Question 19

A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

On the Business Rules screen, enable 'Allow closing of booking on work zone level'.

If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.

On the Quota Configuration screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.

On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.

Question 20

Which two statements are correct regarding activity duration estimations?

The durations of completed activities are the only ones used for future estimations.

An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.

Historical data is not relevant for any activity duration calculations.

Travel statistics can influence activity duration estimations.

An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

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Total 132 questions Full Exam Access