16 June, 2022

The Secret Of Cisco 820-605 Free Draindumps

We provide real 820-605 exam questions and answers braindumps in two formats. Download PDF & Practice Tests. Pass Cisco 820-605 Exam quickly & easily. The 820-605 PDF type is available for reading and printing. You can print more and practice many times. With the help of our Cisco 820-605 dumps pdf and vce product and material, you can easily pass the 820-605 exam.

Cisco 820-605 Free Dumps Questions Online, Read and Test Now.

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Total 50 questions Full Exam Access

Question 1

Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

increase in new subscribers or increase in end users

number of incidents reported or number of compliance issues

reduction in headcount or operational support costs

customer and employee feedback

number of activities completed or increase in direct time

Question 2

Which of these is included in a success plan?

confidential customer information

customer business outcomes

customer HR processes

services cost

Question 3

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
820-605 dumps exhibit

Solution:
820-605 dumps exhibit

Does this meet the goal?

Yes

Question 4

Which type of KPI is of the most interest to Customer Success?

business KPIs that define progress to the Business Outcome

sales KPIs for revenue generation

IT services KPIs for operations

OPEX KPIs that define the operational costs of the company

Question 5

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

number of users registered, bandwidth utilization, number of training sessions user joined

number of users registered, service logs, number of users

number of users registered, number of meetings user initiated, number of meetings user joined

network utilization, number of meetings user initiated, number of users

Question 6

In which stage does the Customer Success Manager initially validate stakeholders?

onboarding

deployment

utilization

purchase

Question 7

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

KPI that will be improved by the new product solution

current existing products that are being displaced by the solution

current configuration guide of the product solution

product use case that will achieve the desired outcome

Question 8

Refer to the exhibit.
820-605 dumps exhibit

Which initial action does a Customer Success Manager take?

Run analysis on all the license types used by the customer on all platforms

Share the report with the customer point of contact for license types B and D and determine causes

Provide trending information on license types B and D and share with all stakeholders

Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Question 9

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

moments of success when the customer acknowledges progress

successful contract renewal

green health scores over intermittent time periods

continuing results based on unexpected value

results that are not measurable

Question 10

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

Document the session, stakeholder interests, and metrics for leadership

Create a success plan to be reviewed with the customer at the next review meeting

Provide technical configuration for development

Discuss new opportunities and new products to purchase

Question 11

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

Engage the service delivery manager and request two days of free consultation for the customer

Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

Escalate the situation to your manager and request a customer visit to understand concerns and expectations

Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

Question 12

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Suggest that the customer replace their existing staff

Provide the customer with a chargeable deployment service

Re-enforce the time to value of the solution

Give the customer a discount on a future purchase

Question 13

Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

descriptive

diagnostic

prescriptive

predictive

Question 14

Which expense is an operating expense (OPEX)?

payroll

computer equipment

software

office improvements

Question 15

Which outcome is the best that a Customer Success Manager can achieve for a customer?

adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business

full adoption of all the technologies the customer purchased

removing barriers so the customer achieves the fastest time to value possible from the solution theypurchased

ensuring the customers deployment teams and end users are trained and ready to adopt the technology

Question 16

What is the best reason for documenting your customer’s success?

To provide awareness of the value achieved by the customer’s purchased solution

To establish KPI’s that measure the success of your company’s business

To document roles and responsibilities for your project management

To provide expansion opportunities for your sales team

Question 17

Which two actions are in adoption campaign? (Choose two.)

messaging to users on best practice approaches to their solution

messaging to stakeholders on new product releases

messaging to stakeholders on the new features of their solution

survey sent to all end users

renewal reminder to stakeholders

Question 18

From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

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Total 50 questions Full Exam Access