25 August, 2024
The Secret Of Salesforce OmniStudio-Consultant Free Practice Exam
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Question 1
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
• Account information including account name, phone, and website
• Active opportunities related to the account
• Active contracts related to the account
• The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?
• Account information including account name, phone, and website
• Active opportunities related to the account
• Active contracts related to the account
• The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?
Question 2
What is the purpose of Step elements in OmniScript?
Question 3
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
Question 4
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?
What type of DataRaptor should the consultant recommend to meet this requirement?
Question 5
How many levels deep can reusable OmniScripts be nested?
Question 6
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
Question 7
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
Which feature should the consultant recommend to Improve performance and address users' concerns?
Question 8
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
• Approve
• Print for Review
• Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
• Approve
• Print for Review
• Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
Question 9
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers
Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers
Question 10
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?
How many different data sources can be configured using FlexCards in this scenario?
Question 11
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers
Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers
Question 12
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
• Minimize implementation time
• Ensure end-user processes are as simple as possible
• Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
• Minimize implementation time
• Ensure end-user processes are as simple as possible
• Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
Question 13
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers
In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers
Question 14
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
• Step 1: Enter account name to retrieve account information
• Step 2: Review and edit account information
• Step 3: Select products
• Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
• Step 1: Enter account name to retrieve account information
• Step 2: Review and edit account information
• Step 3: Select products
• Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
Question 15
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
• A view with information about a customer account
• A list of contacts and cases associated with the account
• All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?