20 June, 2024

The Secret Of ServiceNow CSA Preparation

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Total 147 questions Full Exam Access

Question 1

Which tool is used for creating dependencies between configuration items in the CMDB?

A.

CI Relationship Editor

B.

CMDB Builder

C.

CI Service Manager

D.

Cl Class Manager

Question 2

Which of the following is used to categorize, flag, and locate records?

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

Question 3

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A.

The CMDB contains data about tangible and intangible business assets

B.

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

C.

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

D.

The CMDB contains ITIL process data pertaining to configuration items

Question 4

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A.

If a match is found using the coalesce fields, the existing record is updated with the information being imported

B.

If a match is not found using the coalesce fields, the system does not create a Transform Map

C.

If a match is found using the coalesce fields, the system creates a new record

D.

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Question 5

What refers to an application or system that accesses a remote service or another computer system, known as a server?

A.

Server

B.

Client

C.

Script

D.

Policies

Question 6

Which one of the following statements describes the purpose of a Service Catalog flow?

A.

A Service Catalog flow generates three basic components: item variable types, tasks, and approvals

B.

Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes

C.

A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

Question 7

Which one of the following statements best describes the purpose of an Update Set?

A.

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

B.

By default, an Update Set includes customizations, Business Rules, and homepages

C.

An Update Set is a group of customizations that is moved from Production to Development

D.

By default, the changes included in an Update Set are visible only in the instance to which they are applied

Question 8

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

Question 9

Table Access Control rules are processed in the following order:

A.

any table name (wildcard), parent table name, table name

B.

table name, parent table name, any table name (wildcard)

C.

parent table name, table name, any table name (wildcard)

D.

any table name (wildcard), table name, parent table name

Question 10

Which statement is true about business rules?

A.

A business rule must run before a database action occurs

B.

A business rule can be a piece of Javascript

C.

A business rule must not run before a database action occurs

D.

A business rule monitors fields on a form

Question 11

Which technique is used to get information from a series of referenced fields from different tables?

A.

Table-Walking

B.

Sys_ID Pulling

C.

Dot-Walking

D.

Record-Hopping

Question 12

The baseline Service Catalog homepage contains links to which of the following components?

A.

Record Producers, Order Guides, and Catalog Items

B.

Order Guides, Item Variables, and flows

C.

Order Guides, Catalog Items, and flows

D.

Record Producers, Order Guides, and Item Variables

Question 13

What is generated from the Service Catalog once a user places an order for an item or service?

A.

A change request

B.

An Order Guide

C.

A request

D.

An SLA

Question 14

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

Question 15

What is a Dictionary Override?

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a flow that requests an action before the flow can continue

D.

A Dictionary Override sets field properties in extended tables

Question 16

Which of the following allows a user to edit field values in a list without opening the form?

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

Question 17

Which one of the following statements is true about Column Context Menus?

A.

It displays actions such as creating quick reports, configuring the list, and exporting data

B.

It displays actions related to filtering options, assigning tags, and search

C.

It displays actions related to viewing and filtering the entire list

D.

It displays actions such as view form, view related task, and add relationship

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Total 147 questions Full Exam Access

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