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Total 235 questions Full Exam Access

Question 1

Cloud Kicks wants to enable representatives to view the individual team member's split percentage, where the split percentage is less than 100% of the revenue amount.
Which attribution method should the consultant recommend?

Opportunity Percent field

Opportunity Overlay Split

Opportunity Currency field

Opportunity Revenue Split

Question 2

Cloud Kicks is migrating from its current CRM application to Salesforce in phases across various regions. The current CRM application manages customer and pipeline information that resides in a legacy back-end application which needs to be migrated to Salesforce.
Which approach should the consultant use for the source data migration?

Migrate all Contacts, then Opportunities, and then Accounts from the legacy back-end application.

Migrate all Accounts, then Contacts, and then Opportunities from the legacy back-end application.

Migrate all Opportunities, and then associate Accounts and Contacts from the current CRM application.

Migrate all Contacts, then Accounts, and then Opportunities from the current CRM application.

Question 3

Cloud Kicks has completed the discovery stage, and leadership has aligned on the project's business goals. What should the consultant formalize with stakeholders before moving to the next project stage?

Develop wireframes to visualize the product end state.

Onboard team members to start development of the solution.

Define key metrics to identify how success will be measured.

Create user stories to present for prioritization.

Question 4

Each year, representatives from Universal Containers attend two major industry conferences that Generate a large volume of leads. A few months after leads have been converted to opportunities, the team wants to determine the return on Investment (ROI) for each industry conference.
Which solution should the consultant recommend?

Create the Campaigns related list on the Lead page layout, and associate new leads with a Campaign.

Create a mufti-select picklist, and ask representatives to select which conference (s) influence the lead.

Create industry events as Campaigns, add leads as Campaign Members, and utilize Customizable Campaign influence.

Create a Slack channel for each industry conference and mention this channel on all new leads.

Question 5

During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference.
What should a consultant do in response to this news?

Ask the client to sign off on requirements and start the build.

Update the solution design while the team is out of the office.

Set up two requirements workshops for the following week.

Update the project plan and communicate it to stakeholders.

Question 6

The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts. The team can often easily identify duplicates and wants to merge them.
What should the consultant explain to the team about Person Account merges?

Person Accounts with a redundant relationship can be merged using matching rules.

Person Accounts can be merged with other Person Accounts.

Person Accounts can be merged with contact records.

Person Accounts can be merged with any type of Account

Question 7

The sales team at Cloud kicks Cloud has roughly 100 members. The sales director has requested that newly created reports be shared with the sales team.
How should the consultant efficiently share these reports?

Create a report folder, add members in a specific profile, and share the Report folder.

Create a report folder, add members in a specific Role, and share the Report folder.

Create a report folder, add members to a Private Group, and share the Report folder.

Create a report folder, add members in a specific Queue, and share the Report folder.

Question 8

To properly plan for company growth, Cloud Kicks needs to forecast monthly revenue projections from the sales of its annual subscription service.
What should the consultant configure to meet this requirement?

Opportunity products with monthly product Schedules

Opportunity products with formula fields for each month's value

Opportunity dashboard showing opportunities closed each month

Opportunity dashboard showing products sold each month

Question 9

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.
Which two points should the consultant include in the training information? Choose 2 answers

Users can choose to show emails added via EAC in the Related Lists activities view.

Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.

Users can share individual emails or make them private.

Question 10

Sales reps at Cloud Kicks are spending too much time coordinating meetings with prospective clients. Which solution should a consultant recommend to schedule meetings more efficiently?

Share the sales reps' Salesforce calendar wrth clients.

Utilize the Insert Availability feature in Salesforce Inbox.

Ask clients to share their Outlook calendars.

Create a site that clients can access to schedule meetings.

Question 11

Which two use cases will protect the integrity of order data with activation limitations? Choose 2 answers

New Products can be added to active orders.

Products can be removed from active reduction orders.

Orders can be activated only if they include a Product.

Multiple reduction orders can be created for a single order.

Question 12

Each product engineer at Cloud Kicks supports 3 specific product lines. There are three product lines. Sales reps sell all the company’s product lines; Sales management wants the appropriate product engineer automatically assigned to any new Opportunity for their product line with Read-Only rights.
What are two actions the consultant can take to meet the requirement? Choose 2 answers

Manually assign a product-specific role to each product engineer.

Create criteria-based opportunity sharing rules for each product line.

Enable Default Opportunity Teams for the Opportunity.

Enable Default Account Teams for each product line.

Question 13

What are two capabilities of Data Loader? Choose 2 answers

Extracts organization and configuration metadata

Prevents importing duplicate records

Exports field history data

Runs one-time or scheduled data loads

Question 14

Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?

Use Tableau to geocode account addresses and display on a territory map.

Install the Territory Management Reporting Pack from the AppExchange.

Run the updated assignment rules in planning State and view the accounts on the territory detail page.

Use Data Loader to export the accounts and make updates in Google Sheets.

Question 15

The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order.
Which two conditions should the consultant consider to meet this requirement' Choose 2 answers

The order associated with the account should be in draft status.

The price book associated with the order is associated with the new account.

The currency associated with the order can be different from the new contract.

The contract associated with the order is associated with the new account.

Question 16

Universal Containers is analyzing data to identify gaps and wants to know which Accounts with open Opportunities are missing Contacts.
Which feature should a consultant recommend building this report?

Custom report type

Joined report

Custom filter

Cross filter

Question 17

Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly.
Which solution should the consultant recommend to meet the requirement?

Enable schedules on the Product object.

Activate schedules on the Opportunity object.

Implement contracts with a lookup to the Opportunity object.

Configure assets with a lookup to the Opportunity object.

Question 18

The Cloud Kicks team has made a correction in a sandbox environment that needs to be deployed to production as soon as possible. The sandbox and production environments are on two different versions of Salesforce. The fix requires functionality in the sandbox version.
Which action should the consultant recommend?

Deploy from version control before the Salesforce Platform upgrade window.

Deploy changes from the sandbox to production this weekend.

Deploy the changes from the sandbox to production once both environments are on the same version.

Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade.

Question 19

Cloud Kicks has hired a consultant to help with its quoting process. The consultant has determined that some quote custom fields should be viewed from the Opportunity. What should a consultant consider when implementing the custom fields?

Opportunity fields are inaccessible when configuring a Quote Template.

Related Opportunity Line Items remain when a synched Quote Line Item is deleted.

Related Quote Items on all Quotes are impacted when an Opportunity Line Item is deleted.

Only standard fields on the Quote object sync to the Opportunity.

Question 20

The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant has recommended completing the update outside of business hours to avoid impacting users.
Where should the consultant direct the admin to check for scheduled system maintenance?

Company Profile

Trailblazer Community

Trailhead

Salesforce Trust

Question 21

Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stage reports often lack key information that sales managers expect at each stage because sales reps have yet to enter the data.
What should the consultant recommend so opportunity stage reports always contain the data managers expect?

Create an Auto launched flow to determine if required fields are missing.

Mark the fields as required on the Page layout.

Customize Path and create validation rules dependent on stages.

Configure Path by checking the Key Field Required checkbox.

Question 22

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What are two justifications for using third-party data enrichment tools? Choose 2 answers

To survey customers to update their data

To enhance prospect data signaling intent to purchase

To find new prospects who match the selling segment

To create customer segments with personas and scoring

Question 23

Cloud Kicks’ (CK) VP of technology wants to start using Salesforce for all the sales team’s automation. CK migrated 70 million records from a legacy database to the datawarehouse that will be synced with Salesforce. CK wants to search and cross-reference records with the original source database. What should a consultant recommend meeting this requirement?

Use the standard External ID field and map this to the source record ID value.

Use a custom External ID field and map this to the source record ID value.

Use the standard External ID field and map this to the Salesforce record ID value.

Use a custom field named External ID and map this to the Salesforce record ID value.

Question 24

Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with
...opportunities are missing Contacts.
Which feature should a consultant recommend to build this report?

Custom report type

Joined report

Cross filter

Custom filter

Question 25

During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption. How should the consultant avoid this issue in the future?

Design a solution during the Build phase.

Conduct a Beta review during the Validate phase.

Gain buy-in during the Analyze phase.

Develop test scripts during the Plan phase.

Question 26

Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages.
Which two Salesforce functions will allow the consultant to meet this requirement? Choose 2 answers

Sales Processes

Pipeline Inspection

Opportunity Splits

Record Types

Question 27

Norther Trail Outfitters wants to migrate its Territory Management to a new structure for the upcoming fiscal year,
What are two aspects a consultant should consider for this migration? Choose 2 answers

Access to a territory model is controlled through profiles or permission sets.

Territories can inherit assignment rules from other territories higher in the model.

Only one territory model can be active at any given time.

Territory user assignments are migrated to the new model.

Question 28

Universal Containers (UC) deployed Sales Cloud three months ago to the North American sales teams. One of the reasons UC selected sales cloud is its mobile support which provides flexibility for account executive.
How should the consultant assure UC s management that Sales Cloud is being successfully adopted on mobile de devices?

Create a report to show the volume of opportunities created in the last three months compared to a year ago.

Create a custom report type to show the use of mobile devices by users in the last three months.

Track sales results month-over-month for the last three months to show an increase m the average order site.

Leverage visualforce to show the use of mobile devices by users during the last three months.

Question 29

Cloud Kicks has requested a Statement of Work (SOW) that dearly states who will train users on new features and how the training will be delivered.
Which two sections of a SOW should the consultant discuss further with Cloud Kicks to meet the requirement?
Choose 2 answers

Approach

Scope

Background

Terms and Conditions

Question 30

Cloud Kicks (CK) wants to migrate data from its existing enterprise resource planning (ERP) system to CK wants to organize its data using the unique ID that is a number type in the ERP.
What should the consultant recommend to meet the requirement?

Map the ERP unique ID to a custom external ID unique number field.

Create a text field and insert the ERP unique ID.

Use the ERP unique ID as the Salesforce ID.

Create an external ID unique number field in the ERP labeled ERP unique ID.'

Question 31

Cloud Kicks' (CK) high-value opportunities are delayed in the approval process because sales managers' approval requests go unnoticed for various reasons. CK wants to streamline the approval process and give sales managers more ways to approve opportunities in a timely manner.
Which two strategies should the consultant recommend to improve the approval process? Choose 2 answers

Enable approvals by email for the approval process for high-value opportunities.

Allow managers to approve or reject requests via the Approval Requests tab.

Build an automation to approve high-value opportunities.

Create a dashboard of pending approvals and add it to the Chatter feed.

Question 32

The Cloud Kicks marketing team wants to view and report in Lightning on any opportunities created as a result of 2 Campaign. Which two choices should a consultant recommend meeting the requirement?
Choose 2 answers

Use Data Loader to export Opportunity and Campaign Influence and merge the results.

Enable Customizable Campaign Influence in Setup.

Add the Campaign Influence related list to the Opportunity page layouts.

Create a joined report between Opportunity and Campaign to show influence.

Question 33

Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly instalments beginning in the month the products are sold. The admin needs to configure Sales Cloud to accommodate the new pricing terms and to help the finance department forecast easily.
What should the consultant recommend meeting the requirement?

Use Revenue Schedules to capture instalment payment plan details for each Product.

Create a Process Builder to create an Order for each instalment payment.

Add a custom field to the Quotes object to capture the number of instalments.

Set the default quantities to 12, 24, and 36 in a new Price Book for instalment sales.

Question 34

Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce. Which solution should the consultant recommend?

Einstein Conversation Insight-;

tableau custom dashboard

Adoption and Data Quality Dashboards Pack

Salesforce Surveys

Question 35

Northern Trail Outfitters (WTO) wants to share revenue from opportunities with multiple reps. A consultant recommends using opportunity splits.
Which two prerequisites should be considered before splits are enabled? Choose 2 answers

Add customized split types before enabling splits.

Resolve any inactive currencies prior to enabling splits.

Transfer opportunities owned by Inactive users to active users.

Enable opportunity teams and add the opportunity owner as a team member.

Question 36

A consultant for Cloud Kicks is migrating data from an on-premise system to Salesforce. The consultant has imported.
Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW,
What could be causing these records to fail?

Updates to child records that have the same parent records are being processed simultaneously.

Contact records should be imposed in the same data batch as Account records.

An Apex Trigger on the Account object is firing on insert and causing the Contact import to fail.

The consultant has incorrect permissions to import data using Data Loader.

Question 37

Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has dosed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them.
Which two actions can forecast managers perform? Choose 2 answers

Add territory forecast to the hierarchy.

Add a Forecasts tab to the Sales app.

View the territory forecasts as a single-page summary.

Share the forecast with any Salesforce user.

Question 38

The sales director of retail products at Cloud Kicks wants to allow cloning of orders to help sales reps process repetitive orders.
What are two guidelines to consider when cloning an order with products? Choose 2 answers

A new order's currency or price book will remain the same If the original order has products.

The admin will be able to set up which fields can be cloned to a new order.

A cloned order must be associated with the same contract as the original order.

A cloned order's start date must fall between the associated contract's start and end dates.

Question 39

Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales data into CK’s Salesforce instance.
Which data migration sequence should the consultant recommend for the objects?

Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns

Contacts, Accounts, Leads, Campaigns, Opportunities, Products, Product Line Items, Cases

Opportunities, Products, Product Line Items, Cases, Leads, Campaigns, Accounts, Contacts

Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns

Question 40

The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org. Which three prerequisites must be met before the consultant can enable Person Accounts? Choose 3 answers

User Profiles with Read access to Accounts must also have Read access to Contacts.

At least one Record Type should be created for Accounts.

The CK customer portal must be disabled to allow Person Account self-registration in the future.

The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.

The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.

Question 41

The Universal Containers management team wants to help sales reps determine the nght time to contact prospects.
What should the consultant recommend to meet the requirement?

Implement Sales Dialer and begin cold calling leads to request availability.

Create a formula field to determine the prospects time zone.

Configure Einstein Lead Scoring to determine the best time to make contact.

Enable Email Tracking with reporting and activity timeline.

Question 42

At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.
What should the consultant consider when designing a revenue sharing solution?

Revenue splits are required in order to use overlay splits.

Overlay splits Allocated on art Opportunity can total any percentage.

Overlay splits can be assigned to any user with the appropriate profile.

Revenue splits allocated on an Opportunity can total any percentage.

Question 43

The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?

Create Salesforce users for the marketing team so they can enter leads directly Into Salesforre.

Recommend an integration with the marketing platform that creates leads in Salesforce,

Recommend an integration with the marketing platform to Salesforce that generates tasks with lead information.

Create a report of Salesforce leads and compare it with marketing data on a regular basis.

Question 44

Cloud Kicks (CK) sells online subscriptions for its leading Shoe of the Month club. Customers can make a single payment or pay weekly, monthly, or quarterly. CK wants to use Opportunities to track and report on these subscription deals.
What should a consultant recommend to meet this requirement?

Activate schedules on the Opportunity object.

Enable schedules on the Product object.

Configure assets with a look up to the Opportunity object.

Implement contracts with a look up to the Opportunity object.

Question 45

Organization-wide default settings for Account is set to Private at Cloud Kicks- Users are unable to see each others accounts.
When a Salesforce admin assigns User A as the owner of an opportunity related to User B's account, which additional access will User A gain?

User A will have Read-Write access to the opportunity's Account and its related contact records.

User A will have Read-Only access to the opportunity's Account record.

User A will have Read-Only access to the opportunity's Account and its related contact records.

User A will have Read-Write access only to the opportunity's Account record.

Question 46

Cloud Kicks has 300,000 account records and 16 million invoices In a custom object with a master-detail relationship to the Account. Each account record takes a long time to display due to the rendering time of the invoice related list.
What should the consultant do to solve this issue?

Enable Collapsible Sections for the Invoice related list

Move the invoice related list to a separate tab on the Lightning page.

Convert the Invoice object into a lookup relationship.

Enable indexing on all visible fields on the invoice related list.

Question 47

Cloud Kicks (CK) has two sales divisions: a franchise sales division and a public sales division. The sales reps for each division have different user profiles. The sales reps for the franchise sales division should only be able to set up Business Accounts. What should the consultant recommend meeting this requirement?

Remove Person Account Record Types from the franchise sales user profile.

Ensure there are a minimum of two Record Types for Person Accounts.

Use sharing rules to share Accounts between franchise and public divisions.

Ask Salesforce Support to disable Person Accounts in CK's org.

Question 48

Universal Containers ts analyzing data to identify gaps, and wants to know which Accounts with open Opportunities are missing Contacts.
Which feature should a consultant recommend to build this report7

Custom report type

Cross filter

Joined report

Custom filter

Question 49

The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection.
Which two steps should the consultant recommend? Choose 2 answers

Enable Salesforce Inbox.

Enable caching and Offline Edit.

Enable Mobile SDK.

Download the Salesforce mobile app.

Question 50

Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

Establish goals and key metrics.

Give users access to a Sandbox environment.

Define the sales process.

Plan a first release with minimum features

Question 51

Cloud Kicks (CK) uses a custom object named GumShoe__c. GumShoe__c is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. CK wants to easily generate new GumShow__c records from staff phones by using the Salesforce mobile app.
What should a consultant recommend to meet the requirements?

Create a custom hyperlink to a related list.

Create a Lightning component for mobile.

Create a custom Process Builder process.

Create a Quick Action

Question 52

After a project deployment, several bugs are identified by end users and prioritized by the project team. What are two ways a consultant should resolve these issues?
Choose 2 answers

Build out issue resolution release in the appropriate development sandbox.

Build out issue resolution release in the production environment.

Perform user acceptance testing (UAT) m the appropriate development sandbox.

Perform user acceptance testing (UAT) m a Full sandbox.

Question 53

Access to opportunities at Cloud kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that are tied to accounts they own.
What are two actions a consultant can take to meet the requirement? Choose 2 answers

Set opportunity access on the role to View All opportunities associated with their accounts.

Set organization-wide defaults for opportunities to Private.

Set Territory Management to grant Read access to opportunities owned by others.

Set organization-wide defaults for opportunities to Public Read-Only.

Question 54

Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.
Which two Salesforce features should a consultant recommend to meet this requirement Choose 2 answers

Enable Orders without Price Books.

Enable Zero Quantity Orders.

Enable Negative Quantity for Order Products.

Enable Reduction Orders.

Question 55

A sales manager at Cloud Kicks wants the sales team to stay informed about the team's progress in Quip. Which approach should a consultant recommend?

Use Salesforce Chatter groups and enable access to the sales team.

Utilize Salesforce Notes standalone related list in Lightning Experience.

Connect a document or spreadsheet to a Slack channel.

Use Salesforce Chatter groups and restrict access to the sales team.

Question 56

Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private.
Which two factors should the consultant consider when updating the sales territories and Account owners? Choose 2 answers

The organization-wide default should be set to Public before the update can be performed.

The Salesforce Platform can update up to 200 accounts at a time.

The data update will cause sharing recalculations and should be completed during off-peak hours.

The team can defer sharing calculations to decrease the risk of lock errors during the data update.

Question 57

Universal Containers wants to allow its Salesforce users to view and update customer billing information from the company’s invoicing system within a separate Salesforce org. What should a consultant implement to meet this requirement?

Salesforce Connect and External Objects

My Domain and Single Sign-On

Ce Nightly scheduled Batch Data jobs

Workflow Rules and Outbound Messaging

Question 58

Cloud Kicks has enabled Quotas in forecasts. In which three ways can Quotas be managed for all users in the forecast hierarchy?
Choose 3 answers

Insert Quotas using API.

Add/update Quotas using the Data Import Wizard.

Assign Quotas to a forecast period.

Add/update Quotas using Data Loader.

Configure Forecast Quotas.

Question 59

An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high-level process areas within the business. CK plans to use the diagram to show the context of a new area of the business within the overall business. What should the admin create to meet this requirement?

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

Value Stream Map

Capability Model

Question 60

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Install the Chat (Live Agent) Dashboard package from the AppExchang

Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lea

Create a report using the custom field.

Create a lead report that identifies the number of new leads with the lead source "Chat".

Ask the marketing department to provide the program with Google Analytics data for the commercialcontainers web pages.

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Total 235 questions Full Exam Access